Horizon Software Solutions ("we", "our", "us") operates a software platform that enables businesses to communicate with their customers via WhatsApp using automation and AI-assisted messaging.
Information We Collect
We may collect and process the following data:
- WhatsApp phone numbers
- Message content and metadata
- Profile names (if provided by WhatsApp)
- Business account identifiers
- Application usage data
Purpose of Data Processing
We process data to:
- Enable WhatsApp messaging functionality
- Provide AI-based automated responses
- Allow businesses to manage customer conversations
- Improve platform performance and reliability
WhatsApp & Meta
Our service integrates with the WhatsApp Cloud API provided by Meta Platforms, Inc. Messages are transmitted through Meta's infrastructure in accordance with their policies.
Important: By using our platform, you acknowledge that your data will be processed through WhatsApp's infrastructure as part of the messaging service.
Data Storage & Retention
Message data is stored securely and retained:
- Until account deletion, or
- After 12 months of inactivity
Data Sharing
We do not sell or share data with third parties except:
- Meta Platforms, Inc. (WhatsApp Cloud API)
- When legally required
Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Secure data centers and infrastructure
User Rights
Users may:
- Request access to their data
- Request correction or deletion of data
- Withdraw consent for data processing
- Request data portability
Requests can be sent to: 📧 mfaisal902@gmail.com
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: